Terms Of Use

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The following terms and conditions apply to all bookings made via website, email or telephone at The Woods Retreat. Please read these carefully as they contain important information about your stay with us. Please contact us if there are any clarifications or further information required and we will be happy to assist.

Booking Requests

Completion of Booking:

Your booking will only be considered complete once you receive a confirmation number from the Reservations Department, at which point a contract will be formed between you and The Woods Retreat(hereafter referred to in these terms as “we” “us” or “The Woods Retreat”).

Guests under 18:

Please note that all guests under the age of 18 must be accompanied by adults during their stay. We reserve the right to refuse entry to unaccompanied guests who are under the age of 18.

Deposit for your Accommodation

Payment:

All room rates are quoted in Indian Rupees and payment is accepted only in Indian Rupees.

A prepayment (Minimum 50%) is required to secure your booking and your reservation will stand confirmed only after the payment is received.

A flexible payment option is available only for booking made directly with the Resort or thru the website. This pre-payment amount will differ according to the season or package chosen and will be advised to you at the time of making your reservation. When booking directly thru the website the prepayment amount will be highlighted in the Payment Terms & Conditions at the time of making the booking.

A full payment is required for booking made thru third party agents, or any source other than the ones specified above.

Changes and Cancellations to Your Booking

Where you have reserved a room on a refundable rate, your pre-payment will be refunded to you as per the cancellation policy detailed below, if you require to cancel or change your booking. Where you have made a booking on a non-refundable rate, the entire pre-payment will be considered as non-refundable and non-transferable.

You may only cancel or change a booking if it has been made on a refundable rate. Please contact the Reservations Department for any cancellation or change that you may wish to make to your booking. We will let you know if a requested change is possible, and we will send you a confirmation email with the new booking details if the change has been accepted.

We request you to consider the flexibility built into the rates and the cancellation clauses as per the details mentioned below. No refunds will be provided under any circumstances for bookings made on a non-refundable rate or for bookings that are not cancelled as per the cancellation policy.

Guests booking thru third party and online travel agents are required to clarify the terms and conditions with the service provider before making a booking.

Cancellation Policy:

High Season: 1st April – 15thJuly.

Note: This cancellation policy is also applicable for booking made for long weekends and during the festive seasons.

· Cancellation by you up till 15 days before arrival – Full refund after that no refund.

Non-Arrival- In the event that the guest does not show up (No show) and no notification of cancellation has been received, the Resort will retain the entire deposit paid at the time of making the booking.

Low Season: 15th July – 31st March.

· Cancellation by you up-till 07 days before arrival – Full refund after that no refund. 

· Non-Arrival- In the event that the guest does not show up (No show) and no notification of cancellation has been received, the Resort will retain the entire deposit paid at the time of making the booking.

A transactional fee will be levied on all payments made thru Credit Card / Debit Card and UPI transfers for refunds and also in case of cancellations. This is a charge levied by the bank and is usually between 0.2% – 3.5% depending on the mode of payment used.

Please note that special or discounted rates, packages, offers and vouchers may have separate cancellation clauses. Please check the terms and conditions on these various offers before booking rooms at these rates.

We strongly advise our guests to take out travel insurance against unforeseen cancellation. Exceptions cannot be made regardless of the circumstance.

Packages and Special offers:

For bookings made for packages that include additional facilities and services other than rooms but which are still a part of the Resort such as restaurant reservations, the Resort’s general cancellation policy as outlined above will also be applicable if you wish to amend or cancel your booking/reservation for such additional facilities. All other outsourced facilities or services not provided by us will have the cancellation policy of the outsourced agency and you should make your own enquiry into any outsourced agency cancellation policy at the time of making your reservation. You are required to clarify the cancellation policy for such bookings at the time of making your reservation.

Failure to arrive:

In the event you fail to arrive for your stay before 22:00 hrs on the day of arrival and you have not notified us of delay in arrival time and no cancellation or change of booking has been received in writing, and duly acknowledged by us, the entire pre-payment paid at the time of making the booking will be payable and retained by us and your accommodation will be released.

Cancellation or change made by us:

We will do our best to avoid having to cancel your booking however, where necessary, we reserve the right to cancel your booking at any time. In such circumstances, we will provide you with a full refund and we will have no further liability to you in relation to the cancellation. In the event of over-booking, we will assist you with relocation to alternative accommodation.

You accept, by making your reservation with us that our cancellation and change policy is fair and reasonable, balancing your expectation of a refund for services that you require to cancel or change against our legitimate risk that we will not reasonably be able to re-sell accommodation or other services when cancellation or change is made at short notice and that from the point of you making your reservation we will have ceased marketing the accommodation that is reserved for you. On that basis, any element of pre-payment retained by us is accepted by you as being a fair compensation of lost revenue incurred by us.

Check-in & Check-out

Check-in time:

Rooms and cabins will be available for check-in from 2:00 hrs until 17:00 hrs on the day of arrival, unless prior intimation has been received. Please let us know your arrival details at the time of making your booking.

Guests expected to arrive after 17:00 hrs. are requested to inform the Resort in advance as the main gate to the Resort is shut for the safety of our guests.

Check-out time:

Rooms must be vacated by 12:00 hrs. unless prior arrangements have been made.

Security:

You may be required to confirm your identity by providing your passport, driving license or other form of photo ID upon check-in. Guests travelling from outside India are required by law to present their passport and inform the Reception the place of next destination at the time of check-in. If you do not have your valid proof of ID, we reserve the right not to honor your reservation. We will retain this record for a period of 12 months, and we may disclose this to a Police Officer or other Government officials as required by law. We are required to collect this information in relation to each member of your party over the age of 06 and we reserve the right to refuse entry to anyone who is unable to provide this information.

Charges

All prices are quoted in Indian Rupee (INR) and are exclusive of the applicable GST charges at the time of making your booking.

All charges incurred during your stay, for example food and beverage charges and any room charges which you have not paid for in advance, must be settled upon check-out, when you will have the option to provide a different method of payment should you wish. Please let us know before you check-out if you notice any discrepancies in any charges as discrepancies discovered after you have left the Resort are unlikely to be able to be verified and therefore will not be considered.

Your Stay

During your stay, we ask that you comply with the following house rules:

Our Rooms:

The images of our rooms, and facilities on our website are for illustrative purposes only. Each part of The Woods Retreat is slightly different and your room or the facilities you use during your stay may vary slightly from those images. Your reservation is for a particular type of room or cottage and, whilst we will try to accommodate specific requests, unfortunately we cannot guarantee that you will be able to stay in a specific accommodation during your stay.

Food & Drink:

The Woods Retreat offers many options for food and beverages. It is our responsibility to ensure the safety of the food we serve to our guests. This includes ensuring that all food is prepared and stored in a clean environment and that it is free of harmful bacteria. Outside food may not be prepared or stored to the same standards, putting guests at risk of foodborne illness, so we do not allow guests to bring food into resort premises from outside.

Guests have specific dietary requirements for medical or religious reasons, we kindly request them to contact our resort manager in advance. The resort may be able to make special accommodations for these guests.

Noise:

All guests are asked to respect our other guests and nearby residents when in their room, hallways, any other premises of the Resort or while in the surrounding area.

No Smoking:

The Resort is non-smoking establishments across all rooms. E-cigarettes are also not permitted. A dedicated smoking area outside the Resort has been provided for your convenience and our staff will happily advise you of their location upon request.

To provide a safe and secure environment for all our guests and the cottages, Smoking, including the use of Hookahs, is strictly prohibited inside the cottages or any enclosed spaces within the property. To prevent fire hazards, items such as Cigarettes, Hookahs, Candles, Firelighters, Portable/Camp Stove and other Open-Flame Devices are not allowed inside the rooms. Guests who wish to smoke or use hookahs may do so at the designated outdoor areas provided for these purposes. 

We reserve the right to charge the card you have used to secure your booking, a fee of INR 5000 if we suspect that you have been smoking in your accommodation. This charge may also be levied subsequent to your departure and if the damage as a result of the smoke results in rendering the room unable for use by the next guest the full rate for the room will be charged.

Animals & Pets:

Animals (Only Dogs & Cats) are allowed at The Woods Retreat. Guests traveling with pets are requested to secure their pets in proper crates or carriers when leaving the resort premises. In all public areas, pets must be leashed, caged, or firmly held. Any disturbances such as barking must be curtailed to ensure other guests are not inconvenienced. Guests are required to take responsibility that their pets do not defecate in public areas. Pets are not allowed at the kitchen, sky Lounge & restaurant. 

Accessible Rooms:

We don’t have Accessible rooms at The Woods Retreat.

Children’s Policy:

Children between the ages from 0-06 years of age may be accommodated in their parent’s room, if sharing, at no additional cost. Children aged between 06-12 years, up to a maximum of 1 additional child per room, will be accommodated at an additional charge of Rs. 2500 plus taxes. Children above 12 years will be considered as adults and will be charged accordingly.

Accidents:

In the unfortunate event that any guests or members of their party should come across any accident or injury whilst on the Resort’s premises, it is imperative that they immediately report the incident to a member of the Resort staff and in any event within 24 hours of the incident. This information is required in order to comply with health and safety obligations and for insurance purposes. Guests must acquaint themselves with the safety precautions against fire inside and outside the accommodation, details of which are on display throughout the Resort and in each room.

Inappropriate Behavior:

We kindly ask that you respect other guests and our employees and refrain from any improper, violent or abusive behavior and any illegal conduct at all times during your stay with us. We reserve the right to require you and your guests, if any, to leave the premises and cancel the remainder of your stay, with no refund, in the event that you fail to respect this policy.

Damage:

We kindly ask that all guests respect our rooms and facilities. In the event that there is any damage to your room(s) during your stay or if any items are missing upon your departure, we reserve the right to charge the card used to secure your booking, by a reasonable fee to cover the damage and/or missing items. If the damage results in rendering the accommodation unfit for use for the next guest, the full accommodation rate will be charged from the date of damage until the accommodation has again been made fit for use. The amount will be informed to you before being charged to you and can also be charged subsequent to your departure.

Provided at the time of booking

Parking:

Vehicles are parked at the owner’s risk and we are unable to take responsibility for any damages to your car, theft or missing belongings. Please make sure that all valuables are removed from your car and stored in the safes provided in your accommodation.

Restaurant / Spa Reservations

If you have reserved a table in one of our restaurants or a Spa treatment at the time of making your booking and change your mind, or decide that you no longer wish to dine during your stay, please kindly let us know 48 hours prior to arrival. A 100% cancellation charge will be incurred if you cancel any spa treatment, beauty or grooming appointment with less than 24 hours’ notice, prior to the time of the appointment. It is your responsibility to advise the Black Sheep Resort of any medical condition relevant to the use of any of the Resort’s facilities and you will be solely responsible for any loss or injury that you cause to yourself, to the extent that it is caused through your unsafe or improper use of the equipment or facilities (including your use of them whilst under the influence of alcohol or medication).

Damage & Loss

A safety locker is provided in each room for the storage of valuable items. We reserve the right, in our sole discretion, to refuse to store any personal property of guests. We shall not be liable to any guest for any loss, damage or injury suffered by our guests or to their property. However, this does not exclude or limit in any way our liability where it would be unlawful to do so, and which includes liability for death or personal injury caused by our negligence (or the negligence of our employees, agents or subcontractors) and for fraud or fraudulent misrepresentation.

Activities

All activities that are either booked individually, or as part of a package, are conducted by outsourced 3rd party agencies.

You should carefully review the description of any experience you intend to book to ensure that you (and any additional guests you are booking for) meet any minimum age, proficiency, fitness or any other requirements specified by the 3rd party in their listing.

You acknowledge that The Woods Retreat is acting as a booking agent and that the Supplier is the sole issuer of the services. You may be required to sign liability waivers prior to participating in the service that you have purchased from that supplier through The Woods Retreat. You acknowledge that any waivers are strictly between you and the Supplier.

Any cancellation in reservation(s), denial of access to services or products or forfeiture of money paid as a result of violations of the Supplier’s terms is at the sole discretion of the Supplier and is outside the scope of Black Sheep Resort’s responsibility and authority.

Suppliers have the ultimate responsibility for the safety of you and your party. Black Sheep Resort shall not be responsible for loss or damage to possessions, injury, loss of life or consequential damages which might occur from any cause whatsoever.

Your Personal Information

We will use the personal information you provide to us in accordance with our Privacy Policy and in line with all applicable law.

Other Important Terms

Force Majeure:

The Woods Retreat will not be responsible and will not pay any compensation where we are prevented or delayed from performing our obligations due to an event beyond our reasonable control, including but not limited to flood, earthquake, mechanical breakdown, IT failure, fire, adverse weather conditions, acts of terrorism, gas, water or other utilities.

Assignation:

We may transfer our rights and obligations under these terms to another organization. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

Severability:

If a court finds part of this contract unenforceable, the rest of this contract will continue in force.

No waiver:

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Governing Law & Disputes:

These terms are governed by Indian law and you can bring legal proceedings in relation to these terms or your stay at The Woods Retreat in the Indian Court.